FAQ
- Membership & Plans
- Training & Facilities
- Billing & Policies
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What types of memberships do you offer?We offer monthly, quarterly, and annual memberships, as well as personal training and family packages to suit your fitness goals.How can I join the gym?Simply visit our front desk or sign up online. Our team will guide you through choosing the right membership plan for your needs.Do you offer free trials?Yes! We provide a one-day free trial so you can experience our facilities and classes before committing to a membership.Can I freeze or pause my membership?Memberships can be paused for travel or medical reasons. Contact our front desk for details and documentation requirements.Do you have discounts or referral bonuses?Yes! Members who refer friends receive special rewards, and we often run seasonal promotions for new joiners.
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What kind of equipment do you have?Our gym features state-of-the-art cardio machines, free weights, resistance equipment, functional training zones, and a yoga studio.Do you offer personal training?Yes, certified personal trainers are available for one-on-one or small group sessions to help you reach your fitness goals faster.What classes are included with membership?All memberships include access to yoga, HIIT, spinning, Zumba, pilates, and strength classes—scheduled daily by our instructors.Do you have locker rooms and showers?Yes, we provide clean locker rooms, private showers, and secure storage for all members.Are group classes beginner-friendly?Absolutely! All group classes are designed for all levels, and instructors provide modifications for beginners and advanced members alike.
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What payment methods do you accept?We accept debit/credit cards, bank transfers, and digital wallets. Payments can be made in person or through our online portal.Can I get an invoice or receipt for my membership?Yes, every transaction includes a digital receipt, and you can request a full invoice from our front desk or via email.What is your cancellation policy?Memberships can be canceled anytime with 7 days’ notice. Refunds depend on the plan type and remaining duration.Are there any additional fees?No hidden fees. Only optional add-ons such as personal training or nutrition consultations have extra charges.How do I update my billing information?You can update your payment details anytime at the front desk or through your member dashboard online.